Can I change my order?

Once an order is placed, we cannot make changes to it.

Can I cancel my order?

Yes, if you contact us at [email protected] within 30 minutes of placing your order Mon-Fri 8am to 4pm PST. Our offices are closed Saturday and Sunday so orders placed over the weekend will continue to ship. Please note once an order ships it cannot be cancelled.

Can I get a refund on all or part of my order?

We really want you to be happy with your purchase!  If the products you selected didn’t work out, we will accept returns for most items within 30 days of the original purchase date. For full details visit https://www.usbll.shop/. Items must be returned in unused condition in their original packaging. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return. Returns received past the allowable date (as shown on your packing list), or containing ineligible items, will not be refunded. Please make sure to ship returns in a sturdy box, as damaged returns cannot be accepted. We do not accept returns in paper or padded mailers. If you want to check the status of your return, please email [email protected] and provide tracking information.

I gave you the wrong shipping address. Please can you change it?

We are not able to change an address on an order that has already been placed. We can cancel the original order and ask that you place it again with the correct address. If you want to let us know once you place the order, we can make sure it keeps its original place in line for shipment. 

Help, my tracking number is not showing the status of my order.

All US orders are shipped by FedEx.  You can track your order by clicking on the tracking number provided in your shipping confirmation. If you have any trouble, please contact [email protected]

The tracking on my order says it was delivered, but I never received it. What can I do?

It is much quicker to contact the carrier directly in the event that you cannot locate your order. Please ensure you keep your tracking information handy in case you need to contact them.

If package theft is a concern, please consider shipping to an alternative location, like a trusted neighbor or your place of employment. usbll is not liable for lost or stolen packages once they’ve been shipped by the carrier.